Frequently Asked Questions
Everything you need to know about your SUSAN BIJL shopping experience.
What materials are SUSAN BIJL products made of?
Our products are primarily made from high-quality, Bluesign® certified Ripstop nylon. This material is lightweight, water-repellent, and extremely durable, designed to replace single-use bags.
How should I clean my SUSAN BIJL bag?
Most of our products can be machine washed at 30 degrees Celsius. We recommend using a laundry bag and avoiding the tumble dryer to maintain the coating and color vibrancy.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination country. You can see the specific rates at the checkout page.
What is your return policy?
You can return your purchase within 14 days of receipt. The items must be unused, in their original packaging, and with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
Are the colors on the website accurate?
We strive to display our unique color combinations as accurately as possible. However, colors may vary slightly depending on your monitor settings and the lighting conditions during photography.